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A New Hope Therapy Center Event Policies and Terms

Cancellation and Refund Policy

A New Hope Therapy Center’s Cancellation and Refund Policy will be as follows to assure consistency and is applicable to all trainings offered by A New Hope Therapy Center.

  1. Registrations canceled on or before two weeks prior to the event are refundable but subject to a $25 administrative fee.

  2. Registrations canceling after the deadline of two weeks prior will not receive a refund. The refund and cancellation policy will not be waived. Registration fees may be transferred to another individual for the same event.

  3. In the event A New Hope Therapy Center must cancel the conference due to unforeseen circumstances, A New Hope Therapy Center will refund the cost of registration. However, A New Hope Therapy Center does not assume responsibility for any additional costs, charges, or expenses; to include, charges made for travel and lodging.

  4. With regard to the Play Therapy Training Program there are no refunds once registration is complete and paid for. By registering you recognize and agree that you shall not be entitled to a refund. 

  5. With regard to the Play Therapy - To Infinity and Beyond Conference there are no refunds once registration is complete and the deposit paid. By registering you recognize and agree that you shall not be entitled to a refund. 

Continuing Education Provider Policy 

As CE Providers for the Association of Play Therapy (APT) and the NM Counseling and Therapy Practice Board, we are held to guidelines. No partial CEs for trainings will be offered. You must attend the full course in order to receive the CE certificate. For live webinars, your cameras must be on during the entire course, except for breaks and lunch. It is expected that you are present with limited distractions. If you need accommodations, please reach out with enough time for us to offer reasonable accommodations. Your attendance and engagement will be monitored by our team. If you are not communicating about their camera not being on for longer than 10 minutes during the training, they may be removed from the course and not receive a CE certificate. If a participant is gone for longer than 10 minutes they may be disenrolled from the course and not receive the CE certificate. For more info about these guidelines go to:

Grievance Policy

A New Hope Therapy Center is committed to complying with all legal and ethical responsibilities to be non-discriminatory in our events including program content and the treatment of attendees. If a problem arises, please report it to the team as soon as possible. Complaints regarding a faculty member, speaker, or supervisor should be addressed to Maria LaquerreDiego, LMFT, RPT-S, CEO and Owner of A New Hope Therapy at

COVID-19 Vaccinations

A New Hope Therapy events in 2023 will continue to follow local and venue requirements. As information pertaining to COVID-19 requirements is ever evolving, we will continue to update as needed as policies change.

New Mexico authorities currently do not require proof of vaccination for indoor venues. Visitors are encouraged to check with individual establishments about COVID-19 protocols.

All ANHTC employees and volunteers working at hosted events have been vaccinated.


   We will continue to follow CDC, WHO and state guidelines.

On February 17th, New Mexico dropped its mask mandate for most indoor locations, including hotels, restaurants and conference centers. Masks are welcome and encouraged for all attendees, especially our vulnerable populations.

Hand Sanitizer Stations

   We will have hand washing facilities and/or sanitizing systems easily accessible to everyone throughout the event.

No Contact Policy

   To assist in minimizing potential physical contact, elbow bumps are a great alternative to handshakes and hugs. We will space out seating as much as possible.

Health and Safety Signage

   Signage will be placed to remind all attendees to social distance and frequently wash and sanitize their hands.


If you have felt symptoms of COVID or other illnesses, or test positive for contagious illnesses including the Flu and COVID, please do not attend as scheduled. Reach out to A New Hope for support regarding cancellations due to illness.

Waiver of Lawsuit/Release of Liability:


  • *The novel coronavirus, COVID-19, has been declared a worldwide pandemic and is very contagious. COVID-19 can cause serious and potentially life-threatening illness and even death.

ANHTC has taken and will continue to take all reasonable precautions to prevent against the presence and spread of the disease but cannot and does not guarantee against exposure; and therefore, in choosing to attend the SITH Conference you acknowledge that you are assuming a risk that you may be exposing yourself to COVID-19 and its potential health risks.

  • Assumption of Risk I have read and understand the above warning concerning COVID-19. I acknowledge that attending ANHTC's Conference is of value to me and that I accept the risk of being exposed to COVID-19 in order to attend. Therefore, I choose to accept the risk of exposure to COVID-19 and I agree that I am personally responsible for my safety and actions while attending ANHTC's Conferences.

  • Waiver of lawsuit/Release of liability I, for myself, my family, successors, and assigns hereby forever release, waive, discharge, and covenant not to sue ANHTC, its board of directors, board members, officers, agents, servants, affiliates, employees, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by me related to COVID-19 while participating in any activity associated with ANHTC Conferences.

  • Indemnification I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury, death, loss of use, monetary loss, or any other injury from or related to my attendance at ANHTC Conferences specifically related to COVID-19.

PTT Refund
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